Mystery guest audit
An independent guest walks your visitor's entire path - from the door to the goodbye - and brings back a recording of what actually happened.
What the audit includes
- A complete visit to an agreed scenario: booking or walk-in, ordering, waiting, main course, dessert or refusal, payment, departure
- Audio recording of the whole visit
- Full transcript with timestamps and speaker separation
- Photo evidence against the checklist: floor, plating, display, restroom
- Fiscal receipt - proof of the visit and of the timings
- Completed checklist with scores by section
- An analyst's review with quotations and pointers to the recording
- Recommendations with priorities and owners
Visit formats
| Format | What is checked | Duration |
|---|---|---|
| Standard | Full service cycle on the floor | 60-90 min |
| Express | Counter, speed, upselling - for coffee shops and fast food | 10-20 min |
| With a conflict | Handling an objection, replacing a dish, dealing with a complaint | 60-90 min |
| Booking and phone | Inbound call handling and the reservation system | 10 min |
| Delivery and takeaway | Order intake, completeness, timing, packaging as delivered | - |
| Bar | Bar menu, speed of service, cocktail knowledge | 40-60 min |
Start with a free audit
We visit one of your venues, run a full audit and show you the entire report: scores, the recording, the transcript and the recommendations. No contract, no commitment. You decide what happens next.